> For the complete documentation index, see [llms.txt](https://help.checkoutchamp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.checkoutchamp.com/crm/admin-setup/whitelist.md).

# Whitelist

{% hint style="info" %}
The whitelist is used to override both our global chargeback blacklist and your customer blacklist. New orders will be allowed for any of your customers on the Whitelist.&#x20;
{% endhint %}

Go to **Admin** and select **Whitelist:**&#x20;

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FSkAvnv8TcWS0HZpCixM8%2FScreenshot%202026-08-14%20093711.png?alt=media&amp;token=7ae3451c-c6c8-4245-bbb4-08ec3c1fdf25" alt=""><figcaption></figcaption></figure>

* From here you can search your whitelist as well as add to it.&#x20;

**Add to Whitelist:**&#x20;

* You can add who you want whitelisted individually by clicking the **+ button**.
* When the **+ button** is selected, a dialogue box will pop up which will allow you to specify what you want whitelisted: **Phone #, Email, IP Address, Country/State, Address**.&#x20;

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FjW3yi26y7CtJzZD3HNmO%2FScreenshot%202026-08-14%20095458.png?alt=media&amp;token=ae42abc3-3632-4d48-8775-97a6de557411" alt=""><figcaption></figcaption></figure>

* You can also whitelist individuals for a specific campaign by selecting a campaign from the **Campaign** dropdown.

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FO4geAOW7JXIjKmR7sUeS%2FScreenshot%202026-08-14%20095458.png?alt=media&amp;token=92021360-f85d-4bc0-9221-65416dfdd480" alt=""><figcaption></figcaption></figure>
