# Cancel or Pause a Subscription

To cancel a subscription product, first locate the customer’s order record.

*Choose* the **Continuity** tab to see the Customer's recurring purchases and then click on the subscription purchase you need to cancel or pause.

### Cancel Subscription <a href="#checkoutchampcancellingorpauseasubscription-cancelsubscription" id="checkoutchampcancellingorpauseasubscription-cancelsubscription"></a>

Inside the Purchase Details page *select* the *Red* **Cancel Subscription button.**

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2Fe1LFzjP4PpChhYgpiI2Z%2Fimage.png?alt=media&#x26;token=3186fcde-92c7-4e97-a575-a87c5a2d9ba8" alt=""><figcaption></figcaption></figure>

**Use the Cancellation Window to complete the Cancellation of Subscription.**

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FOnOwKousvcGley8NJuyP%2Fimage.png?alt=media&#x26;token=4ef45ce2-2d45-4166-b6c8-3feb8c09e693" alt=""><figcaption></figcaption></figure>

* **Reason:** Choose the cancellation reason.
* **Full refund of last billing:** Check the box to provide a full refund.
* **Schedule for:**
  * **NOW** - Customer will be cancelled immediately.
  * **Next Successful Billing** - After the next successful billing cycle their Subscription will automatically cancel.
  * **Prior To Next Scheduled Billing** - Will cancel the subscription instead of processing the transaction.
  * **Specific Date** - Choose the specific date they want to cancel.
    * ***\*Subscription will remain active, but no recurring billings will process if using this option unless "Continue Billing until cancellation" is checked.***
    * **Note:&#x20;*****"Continue billing until cancellation"*****&#x20;This checkbox will always be checked by default.**
* **Agent Note:** Agent can enter any cancellation details in this box. The notes about the cancellation will be logged.

***

### Pause Subscription <a href="#checkoutchampcancellingorpauseasubscription-pausesubscription" id="checkoutchampcancellingorpauseasubscription-pausesubscription"></a>

Inside the Purchase Details page *select* the *Yellow* **Pause Subscription button.**

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2Ff62QZlqk3yS3vMqVyIDr%2Fimage.png?alt=media&#x26;token=0766429f-84f8-4acb-b0a3-b7708f36c841" alt=""><figcaption></figcaption></figure>

**Use the Pause Window to pause the subscription.**

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2F7hWkPMvkR3Lk61Ggjfds%2Fimage.png?alt=media&#x26;token=96d25ab5-f3a2-4ecd-8f66-68f1b7ec7ba0" alt=""><figcaption></figcaption></figure>

* **Schedule for:**
  * NOW - Will pause the subscription immediately
  * Prior to Next Schedule Billing - Will pause the subscription before the next billing occurs
* **Restart Date:** Choose the date that the subscription will reactivate. The subscription will bill on this day.
* **Agent Note:** Agent can enter any cancellation details in this box. The notes about the pause will be logged.