# Cash on Delivery setup
**The COD Order can be located on the Customers Profile Order Details page, after the COD option is selected and the order is processed.**
Select **Customer**> **Fulfillment** from the *Navigation Side Bar Menu*.
This will open up the **Fulfillment** Page.
Scroll down to the *Fulfillments* section and *click* on the **Order #**.
This Opens up the *Customers Order Details* page.
To view the *COD Transaction Details* Scroll down to the **Transactions** section.
* Type: COD
* Payment: COD
* Result: COD Pending
* Response: Payment marked as COD
Under the **Transactions** section there is the **Fulfillments** section which list the customers orders.
**Notice: *****The COD order is placed on Hold in our system until it is sent to Fulfillment. When Fulfillment gets the order the "Status" will change from "Hold to Pending".***
In the Fulfillments section on the right side there will be a *red* **Actions Button**.
When the order is shipped out to the customer there will be *"three"* Actions to select from.
#### **Click on the "*****Actions*****" Button and select from the following:**
**Mark COD Paid - Completes the transaction after the customers package is Delivered and COD is received.**
* A pop up box will appear, enter in the **Delivery Confirmation #** received from *Fulfillment*.
* Enter in the *Date*.
* *Click* on the **Mark Delivered** Button to submit this Action.
**Notice: This changes the status of the order to "Complete" and the transaction response to "Success".**
**Mark COD Undelivered - A pop up box will appear, under status there is a drop down with three options:**
* **Scheduled for Reattempt -** Customer was not available the Shipping Company will make another attempt to deliver the package to the customer. - Order will remain COD Pending. Transaction will soft decline. Fulfillment will remain in pending status.
* **Scheduled for Pickup -** Customer requested to pick up package from shipping facility. - Order will remain COD Pending. Transaction will soft decline. Fulfillment will remain in pending status.
* **Declined -** Customer declined the order. Order will change to Declined status. Transaction will hard decline. Fulfillment will cancel.
#### **Blacklist**
You can blacklist for COD orders only by checking the **Blacklist for Cash on Delivery (COD) Only** box when you blacklist a customer or create a blacklist entry.
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://help.checkoutchamp.com/crm/fulfillment-section/cash-on-delivery-setup.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
