# Edit Fulfillment Items

To allow this functionality, the CRM account must be set to **Allow Fulfillment Item Edits**.

This can be set by going to CRM | Account and enabling the setting in the Additional Options section.

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FJhoV9Icg9NCIKtb69sK3%2Fimage.png?alt=media&#x26;token=34382a7d-ab6a-40df-87c5-b94ee9dcb104" alt=""><figcaption></figcaption></figure>

Once this has been enabled, when an order has been placed for a product which is Marked Shippable on the campaign and is fulfilled to a valid fulfillment house, a new option Edit will display on the Fulfillment actions menu on the customer’s order:

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2F0RvVl2nhq2P4wBewokug%2Fimage.png?alt=media&#x26;token=680f40b9-7cbc-41b9-bb28-6435435a980e" alt=""><figcaption></figcaption></figure>

When Edit is selected, the purchased product quantity can be modified and/or products can be added to the fulfilment.

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FuKL0veIOsoCNqoU4Iv4B%2Fimage.png?alt=media&#x26;token=950b527d-eb99-44a7-9676-3a2db41dde27" alt=""><figcaption></figcaption></figure>

By selecting *Add Product*, all campaign products will be listed in the drop down menu and the specific product can be selected and the quantity can be specified. To remove a product from the order, set the Product Qty field = 0.

{% hint style="danger" %}
Editing the quantity in the fulfillment edit window will place the true quantity you want shipped out. This quantity value ignores base product quantity value.
{% endhint %}

If you have any further questions, please reach out to your account manager!