Ethoca

Go to Admin > Plugins > Chargeback Management. Click on the Ethoca tile. Click + Activate.

Copy the Ethoca partner platform key and set it as the PartnerMerchantID at Ethoca. The endpoint to send alerts is https://api.checkoutchamp.com/ethoca/

Choose to automatically refund and/or blacklist when an alert is received. The automatic refund is a full refund. Each blacklist field (Address, IP, Email, Phone) will generate a corresponding blacklist and cancel all active subscriptions that match applied fields.

Alerts are received and a proper attempt is made to match the alert to a successful transaction. The evaluation is not perfect. Matching is done with card bin, card last 4 digits, arn (if provided from the gateway at the time of the transaction), date, and amount.

The plugin handles Confirmed Fraud and Customer Dispute alerts. The alerts are logged. Alerts can be viewed at Reports > Chargebacks > Ethoca.

Matched alerts will be linked to customers. Unmatched alerts can be evaluated individually and then manually refunded and/or blacklisted.

Follow instructions here if performing Ethoca refunds with the plugin