Churn buster
Checkout Champ's allows you to intelligently recover subscriptions through Churn Buster by installing the Churn Buster plugin in the CRM.
Setup
Step 1 obtain API credentials
Sign into: https://app.churnbuster.io/
Find the page that has your api keys the url should be similar to: https://app.churnbuster.io/live/your-domain/sources/api
Copy both your Account ID and API Key
Step 2 obtain webhook key
in your account settings find the webhook security page
The url should be similar to: https://app.churnbuster.io/live/your-domain/settings/webhook_security
Copy the live-mode key
Step 3 Create the plugin in the CRM
Login into your crm.checkoutchamp.com account
Navigate to the left hand side panel, click on admin, then on plugins.
In the search bar look for Churn Buster, click on Data Sources, then available
Click on the Churn Buster plugin, and then activate below it
Paste your information from your Churn Buster account and click connect
Step 4 configure webhook location
Again in Churn Buster, go to settings, find webhooks, and edit the webhooks
Set the URL to: https://api.checkoutchamp.com/plugin/churnbuster/webhook/
Do not change the event name if applicable
This should be set up for the Retry Payments and Cancellations webhooks
Please note failed and successful payments may take up 20 minutes to sync to Churn Buster. Additionally successful subscriptions that have not had a failed payment sent to Churn Buster will not be synced.
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