# FedEx Returns

## How to Enable the FedEx Returns Plugin

Go to Admin -> Plugins -> RMA Services and click on the green Activate button

<figure><img src="/files/fwLfAQUdnULsiIzUMh6N" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/X6oLYNiIdifrEXkv13We" alt=""><figcaption></figcaption></figure>

**Enter your information into the above fields:**

**org\_name** - Use the
&#x20;Organization Name you created in
&#x20;your API account with FedEx

**username** - This is
&#x20;your Returns Technology portal
&#x20;email address

**password** - This is
&#x20;your Returns Technology portal
&#x20;password

**client\_secret** - client secret from FedEx Returns Technology portal

### How to Use FedEx Returns

An RMA autoresponder must be set up to use FedEx returns.

When an RMA is issued on a FedEx fulfillment, a simple label will be automatically attached to the RMA autoresponder that is sent to the customer.

The customer can then use that label at a FedEx location to return the item.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.checkoutchamp.com/crm/plugins/rma-services/fedex-returns.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.