> For the complete documentation index, see [llms.txt](https://help.checkoutchamp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.checkoutchamp.com/crm/plugins/rma-services/fedex-returns.md).

# FedEx Returns

## How to Enable the FedEx Returns Plugin

Go to Admin -> Plugins -> RMA Services and click on the green Activate button

<figure><img src="/files/fwLfAQUdnULsiIzUMh6N" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/X6oLYNiIdifrEXkv13We" alt=""><figcaption></figcaption></figure>

**Enter your information into the above fields:**

**org\_name** - Use the
&#x20;Organization Name you created in
&#x20;your API account with FedEx

**username** - This is
&#x20;your Returns Technology portal
&#x20;email address

**password** - This is
&#x20;your Returns Technology portal
&#x20;password

**client\_secret** - client secret from FedEx Returns Technology portal

### How to Use FedEx Returns

An RMA autoresponder must be set up to use FedEx returns.

When an RMA is issued on a FedEx fulfillment, a simple label will be automatically attached to the RMA autoresponder that is sent to the customer.

The customer can then use that label at a FedEx location to return the item.