# FedEx Returns

## How to Enable the FedEx Returns Plugin

Go to Admin -> Plugins -> RMA Services and click on the green Activate button

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FT97OKSvwrDKQEMOl5A9o%2Fimage.png?alt=media&#x26;token=dae5c887-17fe-4050-806c-8923de0fa7dc" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FlxEqwrlJUWbFrV9dSJ2A%2Fimage.png?alt=media&#x26;token=2d2a505c-093d-4ba7-93a6-9b0c869ad595" alt=""><figcaption></figcaption></figure>

**Enter your information into the above fields:**

**org\_name** - Use the
&#x20;Organization Name you created in
&#x20;your API account with FedEx

**username** - This is
&#x20;your Returns Technology portal
&#x20;email address

**password** - This is
&#x20;your Returns Technology portal
&#x20;password

**client\_secret** - client secret from FedEx Returns Technology portal

### How to Use FedEx Returns

An RMA autoresponder must be set up to use FedEx returns.

When an RMA is issued on a FedEx fulfillment, a simple label will be automatically attached to the RMA autoresponder that is sent to the customer.

The customer can then use that label at a FedEx location to return the item.