FedEx Returns

The FedEx Returns plugin allows for a simple label to be sent to customers upon issuing an RMA.

How to Enable the FedEx Returns Plugin

Go to Admin -> Plugins -> RMA Services and click on the green Activate button

Enter your information into the above fields:

org_name - Use the Organization Name you created in your API account with FedEx

username - This is your Returns Technology portal email address

password - This is your Returns Technology portal password

client_secret - client secret from FedEx Returns Technology portal

How to Use FedEx Returns

An RMA autoresponder must be set up to use FedEx returns.

When an RMA is issued on a FedEx fulfillment, a simple label will be automatically attached to the RMA autoresponder that is sent to the customer.

The customer can then use that label at a FedEx location to return the item.