# Order Statuses

Below you will find descriptions of the CheckoutChamp order statuses.

{% hint style="info" %}
Order Status, [Purchase Status](/crm/reports/sale-reports/continuity-report/continuity-purchase-statuses.md) and [Fulfillment Status](/crm/fulfillment-section/fulfillment-statuses.md) are separate statuses. 

* Order status is the status of the individual order
* Purchase status is the status of a recurring purchase
* Fulfillment status is the status of an individual fulfillment record
  {% endhint %}

**Partial** : The customer started the checkout process but did not complete the purchase. When configuring webhook profile routes, a Partial is an abandoned cart that contains products, where a Lead is an abandoned cart that does not contain products. Leads show as Partials on reports.

**Pending** : The customer submitted the order, but the order was sent to [Quality Assurance](/crm/customer-section/quality-assurance.md) for approval. Order will move to Complete if approved, or Declined if denied.

**Complete** : The payment for the order was successful

**Declined** : The payment for the order was declined

**Refunded** : The order was successful, but has been refunded

**Cancelled** : The order was successful, but has been cancelled

**COD Pending** : The order was successful and is waiting for Cash On Delivery to be marked.

{% hint style="info" %}
The All Sales order status filter on the Order Details Report will search for orders in **Pending**, **Complete**, **Refunded**, and **Cancelled** statuses.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.checkoutchamp.com/crm/reports/customer-reports/order-details/order-statuses.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.