Order Statuses

Below you will find descriptions of the CheckoutChamp order statuses.

Order Status, Purchase Status and Fulfillment Status are separate statuses.

• Order status is the status of the individual order

• Purchase status is the status of a recurring purchase

• Fulfillment status is the status of an individual fulfillment record

Partial : The customer started the checkout process but did not complete the purchase. When configuring webhook profile routes, a Partial is an abandoned cart that contains products, where a Lead is an abandoned cart that does not contain products. Leads show as Partials on reports.

Pending : The customer submitted the order, but the order was sent to Quality Assurance for approval. Order will move to Complete if approved, or Declined if denied.

Complete : The payment for the order was successful

Declined : The payment for the order was declined

Refunded : The order was successful, but has been refunded

Cancelled : The order was successful, but has been cancelled

COD Pending : The order was successful and is waiting for Cash On Delivery to be marked.

The All Sales order status filter on the Order Details Report will search for orders in Pending, Complete, Refunded, and Cancelled statuses.