> For the complete documentation index, see [llms.txt](https://help.checkoutchamp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.checkoutchamp.com/funnel-builder/creating-and-editing-funnels-pages/funnel-visualizer-and-page-builder/customer-portal/setting-up-the-customer-portal/shipments.md).

# Shipments

The **Shipments** section lets you control how shipment information appears in the Customer Portal and whether customers can request product returns.

From this section, you can choose the shipment display style and enable return-related options.

### Open the Shipments Settings

From the Customer Portal Builder, select **Shipments** from the left-side menu.

***

## Show Shipments

Use **Show Shipments** to choose how shipment information appears to customers in the portal.

| Option    | What it does                                                                                                             |
| --------- | ------------------------------------------------------------------------------------------------------------------------ |
| **Table** | Displays shipments in a table format. This is useful when customers need to review shipment details in rows and columns. |
| **Card**  | Displays each shipment as a separate card. This provides a more visual, mobile-friendly experience.                      |

Choose the display style that best fits how you want customers to review their shipment history and tracking details.

***

## Allow Product Returns

Turn on **Allow Product Returns** to let customers request a return from the Shipments page.

| Setting      | What it does                                                       |
| ------------ | ------------------------------------------------------------------ |
| **Enabled**  | Customers can access return options for eligible shipped products. |
| **Disabled** | Return options are hidden from the customer portal.                |

When enabled, additional return settings may appear depending on your portal configuration.

#### Number of Days

Use **Number of days** to control how long customers are allowed to request a return.

This setting prevents customers from submitting return requests for orders older than the number of days entered.

Example:

```
30
```

This means customers can request a return only within 30 days of the order.

***

### Opening Message

Use **Opening Message** to add custom text that appears at the beginning of the return request experience.

This message can be used to explain your return policy, set expectations, or provide instructions before the customer submits a return request.

Example:

```
We’re sorry your order did not work out. Please review the return details below and submit your request. Our team will review your return and follow up with next steps.
```

The message editor supports rich text formatting, including:

| Formatting Option                      | Description                                    |
| -------------------------------------- | ---------------------------------------------- |
| Bold, italic, underline, strikethrough | Style important text.                          |
| Font and size                          | Adjust text appearance.                        |
| Text color and background color        | Customize the message styling.                 |
| Bullet and numbered lists              | Add policy steps or requirements.              |
| Alignment                              | Align message content.                         |
| Links                                  | Add links to return policies or support pages. |
| Code view                              | Edit the message HTML/source when needed.      |

The message field supports up to **500 characters**.

***

### Closing Message

Use **Closing Message** to add custom text that appears at the end of the return request experience.

This message can be used to thank the customer, confirm what happens next, or direct them to support.

Example:

```
Thank you for submitting your request. If your return is approved, you will receive additional instructions by email. Please contact our support team if you have any questions.
```

The closing message uses the same rich text editor and also supports up to **500 characters**.

***

### Allow Replacements

Turn on **Allow Replacements** if customers should be able to request a replacement instead of only requesting a return.

| Setting      | What it does                                               |
| ------------ | ---------------------------------------------------------- |
| **Enabled**  | Customers can request a replacement for eligible products. |
| **Disabled** | Replacement options are hidden.                            |

This is useful when customers may need a damaged, incorrect, or defective item replaced instead of refunded.