Shipments
The Shipments section lets you control how shipment information appears in the Customer Portal and whether customers can request product returns.
From this section, you can choose the shipment display style and enable return-related options.
Open the Shipments Settings
From the Customer Portal Builder, select Shipments from the left-side menu.
Show Shipments
Use Show Shipments to choose how shipment information appears to customers in the portal.
Table
Displays shipments in a table format. This is useful when customers need to review shipment details in rows and columns.
Card
Displays each shipment as a separate card. This provides a more visual, mobile-friendly experience.
Choose the display style that best fits how you want customers to review their shipment history and tracking details.
Allow Product Returns
Turn on Allow Product Returns to let customers request a return from the Shipments page.
Enabled
Customers can access return options for eligible shipped products.
Disabled
Return options are hidden from the customer portal.
When enabled, additional return settings may appear depending on your portal configuration.
Number of Days
Use Number of days to control how long customers are allowed to request a return.
This setting prevents customers from submitting return requests for orders older than the number of days entered.
Example:
This means customers can request a return only within 30 days of the order.
Opening Message
Use Opening Message to add custom text that appears at the beginning of the return request experience.
This message can be used to explain your return policy, set expectations, or provide instructions before the customer submits a return request.
Example:
The message editor supports rich text formatting, including:
Bold, italic, underline, strikethrough
Style important text.
Font and size
Adjust text appearance.
Text color and background color
Customize the message styling.
Bullet and numbered lists
Add policy steps or requirements.
Alignment
Align message content.
Links
Add links to return policies or support pages.
Code view
Edit the message HTML/source when needed.
The message field supports up to 500 characters.
Closing Message
Use Closing Message to add custom text that appears at the end of the return request experience.
This message can be used to thank the customer, confirm what happens next, or direct them to support.
Example:
The closing message uses the same rich text editor and also supports up to 500 characters.
Allow Replacements
Turn on Allow Replacements if customers should be able to request a replacement instead of only requesting a return.
Enabled
Customers can request a replacement for eligible products.
Disabled
Replacement options are hidden.
This is useful when customers may need a damaged, incorrect, or defective item replaced instead of refunded.
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