Submit a Support Ticket
This article is to explain how to submit a ticket to CheckoutChamp's support team.
It is highly recommended to create a free Jira account using the same email that you submitted your past tickets with. Once you sign in, you can click Requests on the top right to view and respond to pending/past tickets.
Click on your username on the top right of the CRM, then click Tickets.
This page provides a button to our knowledge base to search for any specific topic, and a button to Submit a Ticket.
Clicking the Submit a Ticket button will redirect you to the Help Desk where you can choose what type of ticket you want to submit While on this page, we highly recommend creating a free Jira login (top right of the page) so you can view all of your pending and past requests.
Fill out the required values and include any screenshots that will help the Checkout Champ team investigate.
After the ticket is submitted, you will receive an email notification confirming so. Upon a response from Checkout Champ, you can simply respond to the email and attach pictures to update the ticket. If you made a Jira account, you can go into the Help Desk and click Requests on the top right to view and respond to pending/past tickets.
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