> For the complete documentation index, see [llms.txt](https://help.checkoutchamp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.checkoutchamp.com/crm/frequently-asked-questions-faqs/how-to-articles/submit-a-support-ticket.md).

# Submit a Support Ticket

This article is to explain how to submit a ticket to CheckoutChamp's support team.

{% hint style="success" %}
*It is **highly recommended** to create a free Jira account using the same email that you submitted your past tickets with. Once you sign in, you can click **Requests** on the top right to view and respond to pending/past tickets.*
{% endhint %}

1. &#x20;Click on your username on the top right of the CRM, then click **Tickets**.<br>

   <figure><img src="/files/6ZCIdPcR8DPSZBjPTcYw" alt=""><figcaption></figcaption></figure>

   \
   This page provides a button to our knowledge base to search for any specific topic, and a button to Submit a Ticket.&#x20;

<figure><img src="/files/Y1CYwfs8IB3MUgigFhpo" alt=""><figcaption></figcaption></figure>

2. Clicking the **Submit a Ticket** button will redirect you to the Help Desk where you can choose what type of ticket you want to submit\
   \
   \&#xNAN;***While on this page, we highly recommend creating a free Jira login (top right of the page) so you can view all of your pending and past requests.***

<figure><img src="/files/nMweVjHFjAu1PkxYdeki" alt=""><figcaption></figcaption></figure>

3. Fill out the required values and include any screenshots that will help the Checkout Champ team investigate.\ <br>
4. After the ticket is submitted, you will receive an email notification confirming so.\
   \
   Upon a response from Checkout Champ, you can simply respond to the email and attach pictures to update the ticket.\
   \
   If you made a Jira account, you can go into the Help Desk and click **Requests** on the top right to view and respond to pending/past tickets.<br>