Force Bill a Purchase

In some cases, you may need to manually bill a purchase. This is helpful when you are testing a new gateway or you need to resume billing an account.

To manually bill a purchase, search for the customer you would like to bill:

You can search by name, orderId, email address, phone number, etc.

When you find the customer, click on their name to open their Customer Profile and verify that this is the proper customer that you need to bill. Once you are sure, click on the hyperlinked product to bring you to the Purchase Details page for that specific purchase.

From the Purchase Details page, click the Force Bill Now button on the right side of the page.

Click “Yes, I’m Sure” on the confirmation message:

If the transaction was approved, you will receive a Success response.

If the transaction was declined, you will receive an Error message containing the decline reason that CheckoutChamp received back from the gateway.