Chargeback Details
The Chargeback Details Report is found under Reports → Payments → Chargeback Details
This report is designed to show the individual chargebacks that have occurred within your CRM.
Use the Date Range and Filter selections to refine your search.
Filter Definitions
Date Range Type :
Chargeback Date : Filter for chargebacks where the chargeback date is within the selected dates.
Transaction Date : Filter for chargebacks where the transaction took place within the selected dates. (This is not always the original order date)
Order Date : Filter for chargebacks where the order took place within the selected dates.
Date Range : Choose either the defaulted date ranges or your own specific dates.
Campaign : Filter for chargebacks within a specific campaign.
Campaign Category : Filter for chargebacks within a specific campaign category.
Product : Filter for chargebacks where a specific base product was purchased.
Affiliate : Filter for chargebacks associated with a specific affiliate.
Call Center : Filter for chargebacks associated with a specific call center.
Agent : Filter for chargebacks associated with a specific agent.
Base Currency : Filter for chargebacks that ran in a specific currency.
Country : Filter for chargebacks from customers in a specific country.
Gateway : Filter for chargebacks that ran against a specific gateway.
Gateway Category : Filter for chargebacks that ran against a specific gateway category.
Card Type : Filter for chargebacks where a specific card type was used
3D Secure : Filter for chargebacks that are Protected or Not Protected.
Click the green Search button once you have made your filter selections. Once a search is submitted, scroll down to view the charts and data tables.
The charts provide a visual representation for the Chargeback Reason Codes being displayed on the table below. You may select to view the chart as a bar graph or pie chart.
The table at the bottom of the page shows the details of the filtered transactions:
Chargeback Details Table Header Definitions
Txn Date : Origin date of transaction to be charged back
Campaign : Title of campaign for the Chargeback
Customer : Name of Customer for the chargeback
Order : Order number for chargeback
C B Date : Date of the chargeback
Amount : Amount of the chargeback
Note : Notes made by agent during chargeback
Reason Code : Code provided by agent during chargeback
Type : Card Type for chargeback
Bin : First six digits of card number
Last4 : Last 4 digits of card number
P P : Boolean Prepaid status
Debit : Boolean Debit Status
Bank: Name of Card Issuing Bank
Source: Name of Affiliate