Chargeback Details

The Chargeback Details Report is found under Reports → Payments → Chargeback Details

This report is designed to show the individual chargebacks that have occurred within your CRM.

Use the Date Range and Filter selections to refine your search.

Filter Definitions

• Date Range Type :

  • Chargeback Date : Filter for chargebacks where the chargeback date is within the selected dates.

  • Transaction Date : Filter for chargebacks where the transaction took place within the selected dates. (This is not always the original order date)

  • Order Date : Filter for chargebacks where the order took place within the selected dates.

• Date Range : Choose either the defaulted date ranges or your own specific dates.

• Campaign : Filter for chargebacks within a specific campaign.

• Campaign Category : Filter for chargebacks within a specific campaign category.

• Product : Filter for chargebacks where a specific base product was purchased.

• Affiliate : Filter for chargebacks associated with a specific affiliate.

• Call Center : Filter for chargebacks associated with a specific call center.

• Agent : Filter for chargebacks associated with a specific agent.

• Base Currency : Filter for chargebacks that ran in a specific currency.

• Country : Filter for chargebacks from customers in a specific country.

• Gateway : Filter for chargebacks that ran against a specific gateway.

• Gateway Category : Filter for chargebacks that ran against a specific gateway category.

• Card Type : Filter for chargebacks where a specific card type was used

• 3D Secure : Filter for chargebacks that are Protected or Not Protected.

Click the green Search button once you have made your filter selections. Once a search is submitted, scroll down to view the charts and data tables.

The charts provide a visual representation for the Chargeback Reason Codes being displayed on the table below. You may select to view the chart as a bar graph or pie chart.

The table at the bottom of the page shows the details of the filtered transactions:

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Chargeback Details Table Header Definitions

• Txn Date : Origin date of transaction to be charged back

• Campaign : Title of campaign for the Chargeback

• Customer : Name of Customer for the chargeback

• Order : Order number for chargeback

• C B Date : Date of the chargeback

• Amount : Amount of the chargeback

• Note : Notes made by agent during chargeback

• Reason Code : Code provided by agent during chargeback

• Type : Card Type for chargeback

• Bin : First six digits of card number

• Last4 : Last 4 digits of card number

• P P : Boolean Prepaid status

• Debit : Boolean Debit Status

• Bank: Name of Card Issuing Bank

• Source: Name of Affiliate