# Refund Details

The Refund Details Report is found under **Reports → Payments → Refund Details**

This report is designed to show the details of the individual refunds within the selected date range/filters and their refund reasons.

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Use the Date Range and Filter selections to determine what the report will display data for.

<details>

<summary>Filter Definitions</summary>

* **Date Range** : Choose either the defaulted date ranges or your own specific dates.
* **Campaign** : Filter for refunds within a specific campaign.
* **Campaign Category** : Filter for refunds within a specific campaign category.
* **Product** : Filter for refunds where a specific base product was purchased.
* **Product Category** : Filter for refunds from a specific product category.
* **Campaign Product** : Filter for refunds where a specific campaign product was purchased.
* **User** : Filter for refunds that were issued by a specific user.
* **Affiliate** : Filter for refunds associated with a specific affiliate.
* **Call Center** : Filter for refunds associated with a specific call center.
* **Base Currency** : Filter for refunds that were associated with a specific currency.
* **Bill Type** : Filter for New Sale refunds and/or Recurring refunds.
* **Billing Cycle** : Filter for refunds from a specific billing cycle.
* **Recycle #** : Filter for refunds from a specific recycle billing cycle/attempt.
* **Refund Reason** : Filter for refunds that were refunded for a specific reason.
* **Gateway** : Filter for transactions that ran against a specific gateway.
* **Gateway Category** : Filter for transactions that ran against a specific gateway category.
* **Gateway Type** : Filter for transactions that ran against a specific gateway type (NMI, [Auth.net](http://auth.net), Stripe, PayPal, etc).
* **Card Type** : Filter for transactions where a specific card type was used.
* **Credit/Debit** : Filter for transaction that used a credit and/or debit card.
* **3D Secure** :  Filter for transactions that are Protected and/or Not Protected.
* **Refund Type** : Filter for refunds or voids, specifically. Also provides options to filter by refunds that were refunded within the CRM or refunded externally from the CRM.
* **Exclude Test Cards** : Exclude test card refunds from the results.

</details>

Click the green Search button once you have made your filter selections. Once a search is submitted, scroll down to the data tables.&#x20;

The data table has two views:

**Details** : Displays a table with each individual refund

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**Summary** : Displays a table of all the refund reasons

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## **Refund Details Table Header Definitions** <a href="#refunddetails-refunddetailstableheaderdefinitions" id="refunddetails-refunddetailstableheaderdefinitions"></a>

* **Date** : The date the refund was issued.
* **Original Date** : The date the sale took place.
* **Source** : The affiliate/call center responsible for the sale.
* **Campaign** : The campaign the refund took place against.
* **Customer** : The name of the customer who refunded.
* **Order** : The orderId that was refunded
* **Products** : The products on the transaction that was refunded.
* **External** : Indicates if the refund took place outside of the CRM (only marked as refunded in the CRM). If blank, then the refund was issued from the CRM.
* **Void** : Indicates if the transaction was voided rather than refunded.
* **Reason** : Shows the Refund Reason selected by the a customer service agent.
* **Card** : Shows if the card used was a Credit or Debit card.
* **Amount** : The total amount that was refunded back to the customer’s card.
* **Gateway** : The gateway that the refund took place against.
* **Txn** **Id** : The transactionId of the sale that was refunded.