CheckoutChamp Rerunning A Declined New Sale
Step 1.
Select Customer > then click on Customer Service.
Type in the criteria of the Declined New Sale.
Click the red Search Orders button.
Click on the order and it will bring you to the Customer Details page.
Step 2.
On the Customer Details page click the blue highlighted order number.
The Order page will give you an overview of the order as well as the status of it being DECLINED. Click the green Complete Order button.
Note: A Hard Decline will not be able to rerun contacting the customer. The billing method will not populate.
Step 3.
The Order Entry page appears so the transaction can be rerun.
The order information will auto populate within Order Entry including the product they wanted to purchase.
Any changes to the customer's information can be made on the Order Entry page.
Check the order for accuracy, then go to the bottom of the page and click the green Process button.
Alternative Method: Batch Update – Re-Run Initial Declines
Step 1.
Select Reports > then click on Customers > then click on Order Details.
Choose the date range for the transactions you would like to rerun.
Set the Order Status to Declined in the Filters section.
Set the Order Type to New Sale.
Click on the green Go button.
Scroll down to the Order Details section to and click on the blue Show/Hide Batch Updates option.
Choose the Merchant you want to re-run against.
Choose all orders by clicking Select, or individually by checking the box next to each order.
Click the red Retry Declined Sales button once all the criteria has been selected.