Order Processing FAQs
Q: I'm getting Authentication errors when testing a live card on my MID.
A: Check to make sure your credentials are correct
Q: I'm seeing “Could not authenticate credentials” when using my konnektive form code landing page
A: Set the apiLoginId and apiPassword in the config.php file
Q: How do I rerun declined rebillings?
A: Use the batch update feature on the continuity report
Q: How do I batch update next billing dates on continuity orders?
A: Dashboard/Sales/Continuity/ Change Date Range to NEXT BILL DATE. Then use show/Hide to refine any filters. IN the bottom box Set your Results Per Page to include all the purchases.... then Select all or select which ones you want to pick.... then click on Show/hide batch updates: In the Next Bill Date field - Type in the new date mm/dd/yy and then click on the UPDATE BATCH button
Q: Will the rebills I batch updated go through immediately?
A: No, it will go through during the next daily billing process.
Q: What is the minimum amount of required information to create a partial record?
A: First and Last Name and either Phone Number or Email Address
Q: My autoresponders aren't firing right away, but rather 30 minutes or so later.
A: Have your dev team implement the Confirm Order API
Q: Why doesn’t a recurring order have a new orderId like I have seen with other orders?
A: The CRM will only generate orderIds if the billing cycle is shippable, and after the last configured cycle within the billing schedule configuration.
Q: Why don’t the variants show when I’m trying to manually rerun a decline?
A: The product variants don’t have a sku assigned to them. Update the variant sku’s.