# Ethoca Refunds
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**Ethoca** is a global collaboration platform, acquired by Mastercard in 2019, that enables real-time data sharing between merchants and card issuers to facilitate faster transaction dispute resolution and reduce chargebacks
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{% hint style="info" %}
You might be interested in our [Ethoca plugin](https://help.checkoutchamp.com/crm/plugins/chargeback-management/ethoca)
{% endhint %}
## Add Ethoca as a Refund Reason
Go to **CRM → Call Centers** and scroll down to the Refund Reasons panel.
Press the green + button on the far right and add **Ethoca** as a reason.
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## Add Ethoca Fees into Gateway configuration
Go to **Gateways → Gateway List** and edit your gateways to add the **Ethoca Fee**.
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## Mark transactions as Ethoca
You can mark the transaction as having been refunded via Ethoca either manually in the CRM or via the Refund Transaction API.
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### Refund Ethoca manually
1. Find the customer in CRM using the [Customer Service Search](https://help.checkoutchamp.com/crm/customer-section/customer-service).
2. Find the transaction which to refund.
3. On the transaction **Actions**, choose **Refund.**
4. Choose **Ethoca** for the **Refund Reason**.
5. Optionally choose to the Refunded Externally box
1. If the refund has already been given at the gateway, check the **Refunded Externally?** box and fill in the **Refund Transaction Id** (from your gateway) if known.
2. If the refund has not already been given, then leave **Refunded Externally?** unchecked. The refund will be sent to the gateway.
6. Press **Refund** button
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### Refund Ethoca via API
1. Review the **Refund Transaction API** [here](https://apidocs.checkoutchamp.com/#9a74cdd2-0b0d-4894-89df-772ecc85d252)
2. Create an API user with access to the **Refund Transactions** endpoint. Be sure to whitelist as needed.
3. Call the **Refund Transactions API** with
1. **transactionId**
2. `refundReason=Ethoca`
3. `externalRefund=1` (if refund has already been given at the gateway)
4. `fullRefund=1`
5. **loginId** = API user username
6. **password** = API user password
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## Reporting
### Refund Details Report
If the steps above are followed properly, the [Refund Details Report](https://help.checkoutchamp.com/crm/reports/payment-reports/refund-details) will display the Ethoca transactions. Some transactions will be displayed as **External** (Externally Refunded).
You will see **Ethoca** in the **Refund Reason** column.
### Transaction Summary Report
Additionally, the **Ethoca Fee** is calculated as an expense on your [Transaction Summary Report](https://help.checkoutchamp.com/crm/reports/payment-reports/transaction-summary-report).
Hover over the Expenses value to see the breakdown.
