> For the complete documentation index, see [llms.txt](https://help.checkoutchamp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.checkoutchamp.com/crm/reports/customer-reports/cancellation-report.md).

# Cancellation Report

The Cancellation Report is found under **Reports → Customers → Cancellation**

This report will show you the cancellation reasons for cancellations within the filtered data you are searching for.

{% hint style="success" %}
[Cancellation Reasons](/crm/crm-setup/call-center-setup/cancellation-reasons-refund-reasons-and-call-dispositions.md) can be created under **CRM → Call Centers**
{% endhint %}

<figure><img src="/files/NlcHxiBoa37mJcVy9I2k" alt=""><figcaption></figcaption></figure>

Use the Date Range, Date Range Type, and other filters to refine your search.

Date Range Type: Search by the date the order was created, or the date the order was cancelled.

<details>

<summary>Filter Definitions</summary>

* **Campaign** : Filter for orders within a specific Campaign, or multiple campaigns.
* **Campaign Category** : Filter for orders within a specific Campaign Category.
* **Product** : Filter for orders where a specific product was purchased.
* **User** : Filter for orders that were cancelled by a specific user within your account.
* **Gateway** : Filter for orders that were processed against a specific gateway.
* **Gateway Category** : Filter for orders that were processed against a specific gateway category.
* **Base Currency** : Filter for orders that were processed in a specific base currency.
* **Country** : Filter for orders that bought from a specific country.
* **Affiliate** : Filter for orders that came from a specific affiliate.
* **Call Center** : Filter for orders that came from a specific Call Center.

</details>

Click the green Search button once you have made your filter selections. Once a search is submitted, scroll down to view the charts and data tables.

<figure><img src="/files/8OrvsalrRhG0zhrbPo6p" alt=""><figcaption></figcaption></figure>

The charts provide a visual representation for the amount of each cancellation reason that fits within the filters you’ve selected. You may select to view the chart as a bar graph or a pie chart.

The table at the bottom of the page shows each cancellation reason within the filtered data and it’s total count.

<figure><img src="/files/anMKE197B5yBRRGYzGzE" alt=""><figcaption></figcaption></figure>

## Cancellation Table Header Definitions <a href="#cancellationreport-cancellationtableheaderdefinitions" id="cancellationreport-cancellationtableheaderdefinitions"></a>

* **Cancel Reason** : Reason provided by agent on Cancel Order Action
* **Total** : Number per Cancel Reason