Fulfillment

The Customer → Fulfillment page (or Fulfillment → Search Fulfillments) allows you to search for any fulfillment record associated with the orders within your account. This page can be used to export the orders if needed, as well as upload tracking numbers and returned orders.

• Export

• Import Tracking Numbers

• Upload Returned Orders

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Export

After using the filters to search for the orders you would like to export, click the Export CSV button to download a file to your computer.

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Import Tracking Numbers

You can upload your tracking numbers within the Customer → Fulfillment page by using the Import Tracking button:

The upload will require you to import a CSV file. This can be in the same format as the file downloaded from the Fulfillment Search page. You can accomplish this by downloading the file using the Export CSV button, adding the tracking numbers to the designated column (Z), and then uploading the modified file after removing any rows above the column headers.

Fulfillment records must be in a HOLD status prior to importing the file containing the tracking numbers.

Alternatively, you can construct your own CSV file, using the following fields:

• orderId: The orderId displayed in Konnektive

• clientFulfillmentId: clientFulfillmentId assigned to the order by Konnektive (Needs the column header at least, but the data can be left empty if not on hand)

• trackingNumber: The tracking number for the order

• carrier: The shipping service provider

• method: The shipping method used by the carrier

Sample file which can be used to build your CSV:

62B

importTrackingSampleFile.csv

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Upload Returned Orders

The upload will require you to provide a CSV file in the same format as the file downloaded from the Fulfillments page. You can accomplish this by downloading the file using the “Export CSV” button, changing the status column to “RETURNED” and/or "CANCELLED" for the appropriate fulfillments, and then uploading the modified file. Fulfillments "CANCELLED" in this way will automatically cancel their corresponding continuity purchases as well.

Alternatively, you can construct your own CSV file, using the following fields:

• orderId – The order id displayed in Checkout Champ

• status – should be “RETURNED” or "CANCELLED"

• rmaNumber – The RMA number associated with the order (optional)