# C/S Fulfillment Actions

You can perform all fulfillment actions directly from the customer’s profile.

* [Cancel Fulfillment](#checkoutchampc-sfulfillmentactions-cancelfulfillment)
* [Issue RMA](#checkoutchampc-sfulfillmentactions-issuerma)
* [Reship Fulfillment](#checkoutchampc-sfulfillmentactions-reshipfulfillment)
* [Batch Updates](#checkoutchampc-sfulfillmentactions-batchupdates)

[Navigate to the customer’s profile](https://help.checkoutchamp.com/crm/customer-section/customer-service/locate-a-customer-record) then scroll down to their Transactions/Fulfillments section. Click the Fulfillments tab to view the customer’s fulfillment records.

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## Cancel Fulfillment <a href="#checkoutchampc-sfulfillmentactions-cancelfulfillment" id="checkoutchampc-sfulfillmentactions-cancelfulfillment"></a>

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FaijBY57AdF8cOLiZMqOt%2Fimage.png?alt=media&#x26;token=1706b797-1e74-4672-a35c-328f2173a379" alt=""><figcaption></figcaption></figure>

Choose items to cancel:

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FesjNzT3G9RbffmSYBPFJ%2Fimage.png?alt=media&#x26;token=9f456124-ea39-4b73-a572-6fe3704bcdea" alt="" width="375"><figcaption></figcaption></figure>

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## Issue RMA <a href="#checkoutchampc-sfulfillmentactions-issuerma" id="checkoutchampc-sfulfillmentactions-issuerma"></a>

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FkhGkcABolKIDBVbDvGxi%2Fimage.png?alt=media&#x26;token=270fa775-a0d6-4469-8420-78f75295d11a" alt=""><figcaption></figcaption></figure>

Choose items to include in the RMA. Also select if a refund should be issued upon return and if a replacement should be sent out.

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2Fx5lzJiZbQlMY6naBqalJ%2Fimage.png?alt=media&#x26;token=e81618c1-562b-452f-84fa-c7e735c6e325" alt="" width="375"><figcaption></figcaption></figure>

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## Reship Fulfillment <a href="#checkoutchampc-sfulfillmentactions-reshipfulfillment" id="checkoutchampc-sfulfillmentactions-reshipfulfillment"></a>

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FaPEUfilmUvDaLdUaRQdk%2Fimage.png?alt=media&#x26;token=fc90e2f1-a172-451c-9980-e6cb365285cd" alt=""><figcaption></figcaption></figure>

Choose which items should be reshipped.

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FFw02rkokOopEh26lbcFR%2Fimage.png?alt=media&#x26;token=69b8e250-d5c4-47f0-bf46-ef22c15c9b36" alt="" width="375"><figcaption></figcaption></figure>

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## Batch Updates <a href="#checkoutchampc-sfulfillmentactions-batchupdates" id="checkoutchampc-sfulfillmentactions-batchupdates"></a>

Please see our [Fulfillment Batch Update](https://help.checkoutchamp.com/crm/fulfillment-section/fulfillment-batch-update) documentation.