C/S Fulfillment Actions

You can perform all fulfillment actions directly from the customer’s profile.

• Cancel Fulfillment

• Issue RMA

• Reship Fulfillment

• Batch Updates

Navigate to the customer’s profile then scroll down to their Transactions/Fulfillments section. Click the Fulfillments tab to view the customer’s fulfillment records.

---

Cancel Fulfillment

Choose items to cancel:

---

Issue RMA

Choose items to include in the RMA. Also select if a refund should be issued upon return and if a replacement should be sent out.

---

Reship Fulfillment

Choose which items should be reshipped.

---

Batch Updates

Please see our Fulfillment Batch Update documentation.