> For the complete documentation index, see [llms.txt](https://help.checkoutchamp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.checkoutchamp.com/crm/customer-section/customer-service/c-s-fulfillment-actions.md).

# C/S Fulfillment Actions

You can perform all fulfillment actions directly from the customer’s profile.

* [Cancel Fulfillment](#checkoutchampc-sfulfillmentactions-cancelfulfillment)
* [Issue RMA](#checkoutchampc-sfulfillmentactions-issuerma)
* [Reship Fulfillment](#checkoutchampc-sfulfillmentactions-reshipfulfillment)
* [Batch Updates](#checkoutchampc-sfulfillmentactions-batchupdates)

[Navigate to the customer’s profile](/crm/customer-section/customer-service/locate-a-customer-record.md) then scroll down to their Transactions/Fulfillments section. Click the Fulfillments tab to view the customer’s fulfillment records.

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## Cancel Fulfillment <a href="#checkoutchampc-sfulfillmentactions-cancelfulfillment" id="checkoutchampc-sfulfillmentactions-cancelfulfillment"></a>

<figure><img src="/files/Zm0oOySf3pIKg4uVyRKs" alt=""><figcaption></figcaption></figure>

Choose items to cancel:

<figure><img src="/files/8o0t7DcgDzuHJNmvSXxe" alt="" width="375"><figcaption></figcaption></figure>

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## Issue RMA <a href="#checkoutchampc-sfulfillmentactions-issuerma" id="checkoutchampc-sfulfillmentactions-issuerma"></a>

<figure><img src="/files/Ex3OztILIszOg8CV8Cnd" alt=""><figcaption></figcaption></figure>

Choose items to include in the RMA. Also select if a refund should be issued upon return and if a replacement should be sent out.

<figure><img src="/files/WAOldG25SCObDjlMMqD5" alt="" width="375"><figcaption></figcaption></figure>

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## Reship Fulfillment <a href="#checkoutchampc-sfulfillmentactions-reshipfulfillment" id="checkoutchampc-sfulfillmentactions-reshipfulfillment"></a>

<figure><img src="/files/HRV9Z3e9aX8HKwpHSFUU" alt=""><figcaption></figcaption></figure>

Choose which items should be reshipped.

<figure><img src="/files/dYUq85NSUGtJuOMBvfzY" alt="" width="375"><figcaption></figcaption></figure>

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## Batch Updates <a href="#checkoutchampc-sfulfillmentactions-batchupdates" id="checkoutchampc-sfulfillmentactions-batchupdates"></a>

Please see our [Fulfillment Batch Update](/crm/fulfillment-section/fulfillment-batch-update.md) documentation.