Resend emails to customers
This article will walk you through how to resend various emails to your customers.
Order Confirmation
There are two ways to resend any “All Orders” or “Initial Orders” emails:
Open the customer order to view the Order Summary page. On the right side of the page, click the Resend Email button
To resend multiple order confirmation emails at once, navigate to Reports → Customers → Order Details and filter to the orders who need their emails resent.
Above the table headers, click show/hide batch updates and choose the Resend Order Confirmation Emails option. Then choose the orders (can select all by clicking “Select” on the table header) and submit the update.
Refund/Void
Refund and Void emails can be resent using the Actions button on each customer transaction.
Subscription Cancellation
Cancellation emails for recurring products can be resent from the purchase details page. This can be found by navigating to the customer’s profile and then clicking on the customer’s subscription purchase.
Fulfillment Shipped
To resend “All Fulfillment” and “Initial Fulfillment” emails, navigate to Fulfillment → Search Fulfillments and filter to the orders who need their emails resent.
Above the table headers, click show/hide batch updates and choose the Resend Order Confirmation Emails option. Then choose the orders (can select all by clicking “Select” on the table header) and submit the update.
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