# Zendesk

This article is a guide to connect your Zendesk account with Checkout Champ.

{% hint style="info" %}
Zendesk Checkout Champ Integration Documentation
{% endhint %}

***

### Step 1: Add an API User for Zendesk <a href="#zendesk-step1-addanapiuserforzendesk" id="zendesk-step1-addanapiuserforzendesk"></a>

Follow the instructions below to add an API User in Checkout Champ.

Take note of the loginId and password for Step 2.

{% hint style="info" %}
The user must have only “ZENDESK” listed in the **IP Whitelist** field. Do not list any other IP addresses.

Please remember to wait about 5 minutes after adjusting any IP Whitelist or Endpoint settings.
{% endhint %}

{% hint style="info" %}

The user must have access to the following endpoints:

* Update Order
* Query Orders
* Refund Order
* Cancel Order
* Query Customers
* Add Customer Note
* Update Customer
* Query Purchase
  {% endhint %}

[Create An API User](https://help.checkoutchamp.com/crm/admin-setup/create-a-user/create-an-api-user)

### Step 2: Configure Zendesk <a href="#zendesk-step2-configurezendesk" id="zendesk-step2-configurezendesk"></a>

**Login to Zendesk and navigate to Admin → Admin Center → Apps and integrations → Zendesk Support Apps → Marketplace**

Enter the loginId and password for your Checkout Champ API user.

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FJ4ep42Vujv2Ga1JGKFyM%2Fimage.png?alt=media&#x26;token=7e956f9e-08d5-46f7-80d4-d951cac7abda" alt=""><figcaption></figcaption></figure>

### Step 3: Test Zendesk <a href="#zendesk-step3-testzendesk" id="zendesk-step3-testzendesk"></a>

Orders and customer information are retrieved from Checkout Champ based on the email address used in the Zendesk ticket. Confirm that a Zendesk ticket populates the correct information by opening a ticket created by a customer that exists within your Checkout Champ account.

<figure><img src="https://3790748257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT43PzcNjyZtWby9yrGd3%2Fuploads%2FjExXanZRi92QVtgHAvBK%2Fimage.png?alt=media&#x26;token=e56b795d-9ff5-417c-b45f-04617113a8ae" alt=""><figcaption></figcaption></figure>