Fraud Manager

The Fraud Manager plugin can be found by navigating to Admin → Plugins → Fraud Services.

When you click the green Activate button you will see a screen like this. Click Connect.

Clicking Connect will auto-enable the Fraud Manager on all of your campaigns. This can be toggled within the campaign’s General Details

Fraud Manager has a cost of $0.10 per screening. The screening only occurs on the initial sale for the customer. You have the option to screen Recurring Purchases and Upsell Purchases with Fraud Manager, allowing full use of RDR services with Kount.

There are 2 additional options:

screenRepeatCustomers - This option will screen a customer returning to purchase again.

screenUpsells - This option will screen upsells

Creating Rulesets

To create Rulesets, click on the Edit Plugin button. From there click on the red Rulesets button

You will be redirected to the Fraud Manager Rulesets page, initially the page will be blank since you will not have any rulesets created yet. Click on the green plus button to create a new ruleset.

If you are just starting to use Fraud Manager it is recommended to first run your campaign with the default settings which are auto applied to your campaigns. From there you can then get an idea of which rules you might want to tighten down on. The last thing you want is to set a rule which starts to block orders which might not actually be high-risk of fraud.

From here you will be brought to the Add Fraud Manager Ruleset Screen.

Create a name for your new Ruleset
Use the Toggle Threshold to for which cases a transaction will be reviewed, declined, or ignored.
- Review - Sends the order to Quality Assurance for manual approval or denial
- Decline - Decline the transaction if the rule is triggered
- Ignore - No action if rule is triggered

The Number Threshold will allow you to configure when transactions will be reviewed or declined based on the number thresholds established per each use case.
- Review - Sends the order to Quality Assurance for manual approval or denial
- Decline - Decline the transaction if the rule is triggered

The List Threshold will allow you to configure when transactions will be reviewed or declined based off the responses you select from the multi-select dropdown per each use case.
- Review - Sends the order to Quality Assurance for manual approval or denial
- Decline - Decline the transaction if the rule is triggered

Once your Ruleset is fully configured click on the Create Ruleset button to create/save your newly made ruleset.

Campaign Setup

In the Edit Campaign page under the Other Options section of the campaign’s General Details you will see a new “Screen with Fraud Manager” option.

If you created a custom rulset, use the Ruleset dropdown to select it.
The CheckoutChamp Default Ruleset is always enabled. Any enabled custom rules will run in tandem with the default rules because the custom rules consists of different rules than the default rules.
Please remember to click the Save button when you are done configuring the Fraud Manager settings in your campaign.

Website Integration

If you are using CheckoutChamp's funnel builder, confirm that Fraud Manager is enabled within the funnel's Add-On settings. Additional instructions here.

The Device Data Collection pixel will be automatically added to the checkout page's associated with the campaigns that Fraud Manager is enabled on.

Reporting

With Fraud Manager enabled, your Dashboard will have a new Fraud Manager button. You can click this to bring you to the reporting for Fraud Manager.

The reporting will show how many transactions were screened within your chosen date range and will break down the declines by rulesets and their rules.

In addition, the Transaction Details report will now have a Fraud Manager Status filter to view all Approved, Pending (review), Rejected (declined), and Errored transactions.

Filtering by "Error" will return any orders where Fraud Manager returned an error and was not able to perform a screening. When CheckoutChamp receives an error the CRM performs a payment authorization against the gateway and sends the order into QA to be manually reviewed. If approved the authorization will be captured. If rejected the authoriztion will be voided.

If any rules were triggered on a transaction, you can click the View Rules button under the transaction’s response to see which rules were triggered.

You also have the ability to pull transactions screened by Fraud Manager on our Transaction Query API by using the parameter: fraudPlugin=FRAUDMANAGER

If you are using Direct API - BE SURE to place the Device Data Collection Pixel onto your landing pages so Fraud Manager can send more data to Kount for screening. Without this Fraud Manager cannot evalate device based rules.

If using CheckoutChamp form-code -

Be sure to redownload the SDK and deploy the new config file. This will enable the Device Data Collection Pixel