Fraud Manager
Fraud Manager is Checkout Champ's whitelabel of Kount fraud screening. If you are experiencing fraudulent traffic on your site, enabling fraud manager will screen your customers prior to their payment being attempted against the gateway - preventing any refunds or chargebacks against those fraudulent customers. Enabling Fraud Manager will allow you to immediately start screening your customers.
The Fraud Manager plugin is found by navigating to Admin → Plugins → Fraud Services.
Click on the Fraud Mananger plugin, then click the green Activate button. After you choose your risk tolerance level and enable any other options that you want to enable, click Connect.
Clicking Connect will auto-enable the Fraud Manager on all of your campaigns. This can be toggled within the campaign’s General Details
Fraud Manager has a cost of $0.10 per screening. The screening only occurs on the initial sale for the customer. You have the option to screen Recurring Purchases and Upsell Purchases with Fraud Manager, allowing full use of RDR services with Kount.
There are 4 additional options:
riskTolerance - Choose from Low, Medium, or High risk tolerance. View tolerance details here.
useTestServer - Enable this option while you are testing your funnels to prevent your test data from being captured by Kount's production enviornment
screenRepeatCustomers - This option will screen a customer returning to purchase again.
screenUpsells - This option will screen upsells
Campaign Setup
In the Edit Campaign page under the Other Options section of the campaign’s General Details you will see a “Screen with Fraud Manager” option.
Please remember to click the Save button when you are done configuring the Fraud Manager setting in your campaign.
Website Integration
If you are using CheckoutChamp's funnel builder, confirm that Fraud Manager is enabled within the funnel's Add-On settings. Additional instructions here.
The Device Data Collection pixel will be automatically added to the checkout page's associated with the campaigns that Fraud Manager is enabled on.
If you are using Direct API, you will need to add the Device Data Collection pixel on your lander. Please review this article on how configure Fraud Manager with API.
If you are using CheckoutChamp's form-code (deprecated), re-download the form code package to ensure the Fraud Manager plug-in is automatically integrated.
Reporting
The Transaction Details report will now have a Fraud Status filter to view all Approved, Pending (review), Rejected (declined), and Errored transactions.
Filtering by "Error" will return any orders where Fraud Manager returned an error and was not able to perform a screening. When CheckoutChamp receives an error the CRM performs a payment authorization against the gateway and sends the order into QA to be manually reviewed. If approved the authorization will be captured. If rejected the authoriztion will be voided.
You also have the ability to pull transactions screened by Fraud Manager on our Transaction Query API by using the parameter: fraudPlugin=FRAUDMANAGER
If you are using Direct API - BE SURE to place the Device Data Collection Pixel onto your landing pages so Fraud Manager can send more data to Kount for screening. Without this Fraud Manager cannot evaluate device based rules.
If using CheckoutChamp form-code -
Be sure to redownload the SDK and deploy the new config file. This will enable the Device Data Collection Pixel
Risk Tolerances
Below are the differences between the rules for each risk tolerance option. If any of the specific tolerance level rules are true for a transaction, then Fraud Manager will return a decline.
If no risk tolerance option is selected then the Medium tolerance will be selected by default.
Low:
Omniscore of < 10
Network chargeback > 3
More than 3 orders in 14 days
Medium:
Omniscore of < 15
Network chargeback > 5
More than 5 orders in 14 days
High:
Omniscore of < 20
Network chargeback > 7
More than 7 orders in 14 days
Contained on all Risk Levels:
Merchant chargeback > 0
BIN Country <> Billing Country (Visa/MC)
BIN Country <> Device Country (Visa/MC)
Device Lovation = High Risk Country
GEOX = High Risk
VIP Decline
Additional Notes
For affiliates sending the amountPaid value, check the option for “Fire Pixels on QA Approval,” due to screened orders going to “PENDING” status.
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