> For the complete documentation index, see [llms.txt](https://help.checkoutchamp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.checkoutchamp.com/crm/crm-setup/call-center-setup/adding-call-center-agents.md).

# Adding Call Center Agents

Select **CRM** -> **Call Centers** on the navigation side bar.

To edit a **Call Center**, click the the blue **Edit button**.

<figure><img src="/files/DRbvq7ueySr0F8tjC1IX" alt=""><figcaption></figcaption></figure>

To add an agent to a call center, navigate to the **Agents** tab and click on the green **+ Button**. Select a user, role, team, and commission rate and click "**Add Agent".** These values can be edited after creation.

<figure><img src="/files/kO6G0MMa2Lg41a5LV9iK" alt=""><figcaption></figcaption></figure>

To add a team to a call center, navigate to the **Teams** tab and click on the green **+ Button**. Enter a team name and click "**Create Team".** The team name can be edited after creation.

<figure><img src="/files/Lx9eSbB8E7GkI8WLG3JE" alt=""><figcaption></figcaption></figure>