# Continuity Purchase Profile

This is the section within the customer profile to handle changes to a recurring order. It can be found within a customer profile by clicking the **Continuity** tab and clicking the link in the Purchase column.

<figure><img src="/files/av0hB4MZZSwacutRkdnA" alt=""><figcaption></figcaption></figure>

This profile page gives a lot of choice to edit a customer’s recurring product:

<figure><img src="/files/zxff4laEvw59NKIQSiFr" alt=""><figcaption></figcaption></figure>

### Purchase Details

* Order: The Order Id
* Order Date: The date of the order (usually also the date of the most recent billing)
* Product: The product attached to the recurring. \* The product can be changed here
* Quantity: How much of the product they are receiving every cycle
* Billing Type: Whether its recurring or one time
* Status: This might starts as a Trial and will change to Active after the 2nd successful billing
* Trial Type: Standard or Accelerated (displays only if the purchase is a trial)
* Final Bill Cycle: If there is already a cycle that the customer is supposed to stop at Next Bill
* Billing Cycle: The cycle the customer is currently on
* Merchant: The gateway the product will bill on next
* Next Bill Date: The upcoming billing date
* Price: How much they will pay for the product on all future billings
  * Use Price For Next Billing Only: Set the price update to only the next billing
* Shipping: The price they will pay for shipping on the next cycle
* Sales Tax:
  * Auto: The system will automatically generate the tax
  * Custom: You can input a specific sales tax amount
* Insure Shipment: The option to add insurance on the product when shipped

### Actions

* Update Purchase: This needs to be clicked to accept any changes made within the "Purchase Details" and "Next - Bill" or the changes won't be saved
* Restart Trial: If customer is being allowed to restart the trial from day 1
* Skip Trial: Customer will skip trial and go into Cycle 2
* Cancel Subscription: If customer wants to cancel the subscription for this product
* Force Bill NOW: Will force the Next Bill Date and bill immediately
* Change Product: When a product is changed, so are the product's details such as pricing, merchant, and etc. If you don't want to change the products details but just the product, select 'No' on the pop up dialog and 'Yes' to change the product and the products details. None of the product's details are changed if the product is a straight sale.

**Note:** if something is hard set on the page (ie. Billing Type, Trial Type) it cannot be edited.

Below the purchase updater, you will see the History of the customer, the Transaction history, and the Fulfillment history for this product:

* History : Any changes or occurrences that have happened within this recurring profile
* Transactions - All the transactions in relation to this product including declines
* Fulfillment - All fulfillment history this customer has with this product as well as the status of their most recent order

<figure><img src="/files/BSdLdT0HWB55FJNjJ0bs" alt=""><figcaption></figcaption></figure>

### Bundle Subscriptions

Campaign products have an option to bundle subscriptions.  This maintains multiple recurring products with the same bill delay billing as a single order.  Changes to some fields on a single product in the bundle will be updated for all the products in the bundle.  This includes next bill date, final billing cycle, billing interval, gateway (merchant), and coupons.

If the continuity purchase is part of a bundle, a panel displays listing all the products in the bundle.  Products may be added or removed (cancelled) from the bundle.  The entire bundle may be cancelled at once.

Use the <mark style="color:blue;">**Edit**</mark> button to edit a product in the bundle (the product in this screenshot without an edit button is the current purchase product).

Use the <mark style="color:red;">**Delete**</mark> button to cancel the entire bundle.

Use the <mark style="color:green;">**Add**</mark> button to add a product to the bundle.  The new product must have the [Bundle Subscriptions](/crm/crm-setup/campaign-setup/adding-a-product-to-a-campaign.md) option enabled on the campaign product.

<figure><img src="/files/BpxyfFwgfHf762iIHa61" alt=""><figcaption></figcaption></figure>

### Switch from Wallet to Card Payment

Wallet payments (Apple Pay, Google Pay, etc.) can be switched to billing with the customer's default card payment method for specified gateways when the purchase is rebilling using a gateway rebill / vault token.

Click Force Bill Now and enable the Switch to Card Payment option.

{% hint style="warning" %}
The customer must have an existing default card payment method before the option will be available.

\
Add a card payment method to the customer via the Customer Profile or via the Update Customer Card API.
{% endhint %}

<figure><img src="/files/Qtx4KpxsiZXSk3vagIAa" alt=""><figcaption></figcaption></figure>

#### Supported Gateways

* Authorize.netV2
* BigDog Payments
* BlueSnap
* Braintree
* Corvia
* Finix
* Fluid Pay
* GoPaymentPros
* NMI
* Open Path
* PayArc
* PaysafeDirect
* Priority
* QorCommerce
* Solvpath
* StripeV2
* Surgeify
* TotalApps
* Verifi


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