FlexFactor

FlexFactor is the award-winning decline recovery platform, helping brands turn payment declines into added sales.

FlexFactor is for decline salvage only. Do not place a FlexFactor gateway on a campaign product or in ATRI gateway profiles.

FlexFactor is available on Recycle Billing and when retrying initial declines.

FlexFactor is available for cascades. Choose a direct cascade on a gateway or add it to an ATRI cascade profile. A cascade requires that ipAddress is passed on the order. FlexFactor cannot process a cascade without it.

Cascades return an instant approval or decline from FlexFactor. There is no wait period as there is with recycle billing.

STEP 1

Go to Gateways > Gateway Integrations. Select FlexFactor. Press the +Activate button.

STEP 2

Obtain AppKey, AppSecret, MID #, SiteId, and EnvironmentKey from FlexFactor. Enter them here. EnvironmentKey is the FlexFactor Tokenization Key.

Choose to enter expiryDays. This is how long to retry the sale at FlexFactor. Default is 21. Maximum is 21. This value is ignored for cascades.

STEP 3

Go to CRM > Gateways > Recycle Billing

Select FlexFactor as the Gateway for Re-Attempts 4-6 or 7-9

STEP 4

Choose FlexFactor when retrying initial declines on the Order Details Report.

Orders with recurring products may be sent to FlexFactor. However a successful recovery leaves no payment token to rebill the subscription on the original decline gateway. The next rebill will attempt on the original decline gateway with card number and without cvv. If and when that declines then that can be sent to FlexFactor again through Recycle Billing.

STEP 5

Orders sent to FlexFactor are automatically retried by FlexFactor. The result from FlexFactor is communicated back to CRM.

Type of order	Result	Action
New Sale	Success	Order is Complete and fulfillments are processed
New Sale	Failure	Order is Declined. The exception to this is completing a trial. Completing a trial leaves the order status unchanged.
Recurring	Success	Move subscription to the next billing cycle. Fulfillments are processed. Subscription reverts to the previous declined gateway for next scheduled billing.
Recurring	Failure	Subscription is Recycle Failed