# Fulfillment Batch Update

 the CRM, go to **Customer** >**Fulfillment**:

<figure><img src="/files/nERbfnX8npRzHPkmpXXH" alt=""><figcaption></figcaption></figure>

Choose your filters for your search.

**Notice:** If you are trying to reship failed fulfillment, you will filter to orders in Failed status.

* **Date Range**
  * **Date Created** - The date the fulfillment was created
  * **Date Shipped** - The date the fulfillment was shipped
  * **Date Delivered** - The date the fulfillment was delivered
  * **Date Returned** - The date the fulfillment was returned
* **Order Id**: The Order Id for the fulfillment
* **Fulfillment Status**
  * **Hold**: Every order starts in this status. If you see it in a hold status longer than the fulfillment delay please contact Checkout Champ support.
  * **Pending**: The fulfillment house has received the order
  * **Pending Shipment**: A tracking number has been assigned to the package and is ready to be picked up by the carrier.
  * **Shipped**: Fulfillment has shipped the order
  * **Delivered**: The order was delivered to the customer
  * **Cancelled**: The fulfillment was cancelled
  * **RMA Pendin**g: Awaiting returned merchandise
  * **Returned**: Merchandise was received
  * **Failed**: The fulfillment failed and needs to be reshipped
  * **Freeze**: The fulfillment house is out of stock but once they have more quantity they will ship
* **Phone Numbe**r: The number used on the order
* **RMA**: Returned merchandise tracking number
* **Company**: The fulfillment company that shipped the order
* **Campaign**: The campaign the order came through
* **Email Address**: The email used on the order
* **Tracking Number**: The tracking number associated with the order
* **First Name**: The first name used on the order
* **Last Name**: The last name used on the order
* **Company Name**: The company name used on the order
* **Address**: The address that was used on this order
* **City**: The city used on the order
* **State**: The state used on the order
* **Country**: The county that was used for the order
* **Postal Code**: The postal code used on the order
* **Card Last 4**: The last 4 digits of the card used on the order

Your results will populate below, and from there clicking **Show/Hide Batch Updates:**

<figure><img src="/files/Hum24fZxPzyDyvdqRtmL" alt=""><figcaption></figcaption></figure>

**You can choose all orders by clicking Select in the table header, or individually checking the box that corresponds to the order you need to update:**

<figure><img src="/files/6DNe9OYIoHNu9USAriH2" alt=""><figcaption></figcaption></figure>

**Batch Update:**

* **Status**: To update the status of the fulfillment
  * **Hold**: Every order starts in this status. If you see it in a hold status longer than the fulfillment delay please contact Checkout Champ Support.
  * **Pending**: The fulfillment house has received the order
  * **Shipped**: Fulfillment has shipped the order
  * **Delivered**: The order was delivered to the customer
  * **Cancelled**: The fulfillment was cancelled
  * **RMA Pending**: Awaiting returned merchandise
  * **Returned**: Merchandised was received
  * **Failed** - The fulfillment failed and needs to be reshipped
  * **Freeze** - The fulfillment house is out of stock but once they have more quantity they will ship
* **Fulfillment Company**: If you wanted to change the fulfillment company its shipped through
* **Date Shipped**: If you wanted to change the shipped date on a customer's fulfillment
* **Date Delivered**: If you wanted to change the date the order was delivered on
* **Date Returned**: If you wanted to change the the date the product was returned
* **Reship Fulfillment**: If you wanted to reship a single or multiple fulfillment at once

Once you have finished selecting your options, click **Update Batch**.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.checkoutchamp.com/crm/fulfillment-section/fulfillment-batch-update.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.