Multi-Currency
If you are selling in multiple countries then a single campaign can support multiple currencies. Add currencies to your campaign and choose the display settings for live pages and autoresponders. Also choose to send each currency to the gateway or to always send the campaign base currency.
Currency prices can be calculated from the campaign base currency using exchange rates and the currency configuration described in the first 2 sections of this article. Currency prices can also be fixed values as described in the last section of this article.
Add Currency
Navigate to CRM -> Campaigns. Edit the campaign that needs currencies. Choose the Currencies tab on the left-hand menu. Use the dropdown to select the needed currency. Click the green "+" button.
Edit Currency
Navigate to CRM -> Campaigns. Edit a campaign that contains currencies. Choose the Currencies tab on the left-hand menu. Click the blue “Edit” button on the appropriate currency.
Enter the following:
Alignment - Location of the currency symbol
Decimal Character - Choose comma or period to be in the decimal place, the opposite will be in the thousands place
Decimals - Number of decimal places in the currency
Rounding - Decimal amount to round to after exchange rate and conversion fee calculations. This always rounds up. For example, if the value after exchange rate calculation is 45.37 and Rounding is set to 95, the price will be rounded up to 45.95. Cannot be modified for the campaign's base currency.
Conversion Fee - Add a percentage after exchange rate calculation and before rounding. Cannot be modified for the campaign's base currency.
Send this Currency to the Gateway
Checked - Send the transaction to the gateway in this currency instead of the campaign base currency. This is required if using Rounding or Conversion Fee. This is also required for the base currency. The transaction will be stored in this currency, so customer service agents will see this currency viewing order details. Refunds will occur in the transaction currency.
Unchecked - Display live pages and autoresponders using the currency options. Send the transaction to the gateway in the base currency. The transaction will be stored in the base currency, so customer service agents will see the base currency viewing order details. Refunds will occur in the base currency.
Click "Update" when you are done. Have customers in different countries using different currencies? To show relevant currencies on your Checkout Champ pages, use our Currency Selector.
There is a By Currency tab on the Order and Transaction Summary reports. This will accumulate totals by the currency sent to the gateway. Other tabs on those reports do not properly accumulate multiple currencies.
Currency Prices
Currency prices may be manually entered. This requires that the currency is setup on the campaign and that Send this Currency to the Gateway is checked on the currency. This is optional. Entering a price will override the currency configuration settings for that currency (there will be no rounding, fee, etc).
A few other considerations:
The campaign base currency is not entered here. Prices in the campaign base currency are entered on the variant or campaign product using standard functionality.
Shipping prices and Compare-At-Price are not able to enter fixed prices at this time. Those values will continue to be converted based on currency configuration.
It is acceptable to set a fixed price for one currency and let the configuration control other currencies
It is acceptable to set a fixed price on one or more billing cycles of recurring product and let the configuration control other billing cycles
When editing a campaign product or a variant, look for a green currency button. Press that button to open an entry window for each relevant currency.
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