> For the complete documentation index, see [llms.txt](https://help.checkoutchamp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.checkoutchamp.com/crm/fulfillment-section/fulfillment-statuses.md).

# Fulfillment Statuses

Below you will find descriptions of the CheckoutChamp fulfillment statuses.

{% hint style="info" %}
[Order Status](/crm/reports/customer-reports/order-details/order-statuses.md), [Purchase Status](/crm/reports/sale-reports/continuity-report/continuity-purchase-statuses.md) and Fulfillment Status are separate statuses. 

* Order status is the status of the individual order
* Purchase status is the status of a recurring purchase
* Fulfillment status is the status of an individual fulfillment record
  {% endhint %}

**Hold** : The order has not been sent to the fulfillment house yet. Orders send once an hour, and after any additional fulfillment delays that are enabled.

**Pending** : The order has been received by the fulfillment house.

**Pending Shipment**\* : A tracking number has been assigned to the package and it is ready to be picked up by the carrier. The CRM is now attempting to retreive updates from the carrier.

**Shipped** : The order has been shipped.

**Delivered** : The order has been delivered.

**Cancelled** : The order has been cancelled.

**RMA Pending** : An RMA was issued and the fulfillment house is waiting to receive the returned merchandise.

**Returned** : The order was successfully returned.

**Failed** : The order failed to send to the fulfillment house.

**Recycled :** Auto attempt to resend a Failed fulfillment one time. When the fulfillment fails it will automatically be placed in the Recycled status for that sole reattempt. If failed again record will return to a Failed status. 

### Carrier Updates

\*CheckoutChamp reaches out to USPS, UPS, FedEx, Canada Post, and PostNort carrier services to receive real time tracking information for each tracking number. A fulfillment record will remain in **Pending Shipment** status until CheckoutChamp receives information from one of the above carriers that a package has been **Shipped**.

In addition, once we know that a fulfillment has been delivered to your customer, we will mark that fulfillment as **Delivered** in CheckoutChamp - updating the delivered date to the date of when we received that information from the postal carrier. CheckoutChamp will then also send out any applicable "Delivered" autoresponders.

If **Shipping Validation** is disabled, the fulfillment first moves from **Hold** to **Pending** when it is sent to the fulfillment house. After Checkout Champ receives a tracking number, it moves from **Pending** to **Shipped** without waiting for carrier confirmation.

Orders move to **Delivered** only when updated manually or through the API.

{% hint style="info" %}
The “Tracking Number Assigned” autoresponder will send when the CRM receives the tracking number from the fulfillment house (**Pending Shipment** status).

The “All Fulfillments” autoresponder will send when the order reaches **Shipped** status.
{% endhint %}

***

{% hint style="info" %}
Manually changing the fulfillment status does not push orders faster. Updating an order to **Pending** status will cause more issues if the fulfillment house has not received the order yet. Please allow the tasks to run their course.
{% endhint %}