Adding a Gateway
Last updated
Last updated
This article provides instructions to add/manage your gateways and gateway categories. Your gateway (sometimes referred to as the processor, payment processor, merchant account, or MID) is the bridge between your website and the financial institutions that are involved with processing each transaction.
You will want to categorize your gateways by the corp they were acquired by. This is necessary to prevent cross-corping.
Select Gateways → Gateway List. Click the green + Category button.
A pop up box will appear. Enter a category name. Click on the green Create Category button.
Once you create the categories, use the Category dropdown at the top of the gateway list to filter for a specific category.
Select Gateways → Gateway List. Click the smaller green + button.
Enter a Title and select a gateway provider with the Gateway dropdown under the General Details section.
Enter gateway provider credentials and fill in the Descripter and Mid # underneath the Gateway Details section and any additional fields as wanted.
Title, Gateway, and Descriptor are required fields.
Please review all information for accuracy before creating a new gateway.
When you are finished entering your gateway information, click the green Create Gateway button.
A name or identifier for the gateway.
This value can be dynamically added to auto-responders as the midTitle token.
The category that this gateway corresponds to.
The gateway provider.
These fields will be different depending on the gateway, but at least one will relate to required credentials as provided by the merchant provider.
(Optional) Enter the contact information related to the Gateway.
The customer service phone number that customers should call related to the gateway.
This value can be dynamically added to auto-responders as the cs_phone token.
The customer service phone number for chargebacks on the gateway.
The customer service email that customers should use related to the gateway.
This value can be dynamically added to auto-responders as the cs_email token.
A support web page related to the gateway.
This value can be dynamically added to auto-responders as the cs_url token.
(Recommended) These values are used in reporting for various calculations related to gateway costs and available capacity.
This is the total volume per month that is allowed to process on the gateway. The CRM can calculate your cap usage two different ways:
The first calculation includes only gross billings against the gateway and ignores refunds (this is default).
The second calculation shows net billings and includes refunds to give the net billings for the month. You can enable the second option by checking Include Refunds.
If set (not the default 0.00), and the current transaction amount will put the gateway over the Monthly Cap value, then Sale and Authorize transactions, including rebill transactions, will decline with the response: "Gateway capped".
The discount rate associated with the processor. This a percentage of volume taken by the bank on every sale.
This is a percentage on billings that the bank keeps in a rolling reserve.
This is a flat rate that is charged by the gateway for each transaction.
This is a flat rate that is charged by the gateway for each chargeback.
This is a flat rate that is charged by the gateway for each RDR refund. See RDR for more information.
This is a flat rate that is charged by the gateway for each Ethoca refund. See Ethoca Refunds for more information.
(Optional)
This value will be used when validating a credit card against this gateway. Enter a custom amount used to validate the customer's card (the default is 1.00). You can enter any value less than 15.00.
If disabled, Sale and Authorize transactions, including rebill transactions, will decline with the response: "Biller has been disabled".
Disabled gateways will still display under the Live Gateways View option (unless deleted) but will display with red, crossed-out text.
If disabled, Sale and Authorize transactions, including rebill transactions, will decline with the response: "Prepaid Credit Cards Are Not Accepted".
If disabled, Sale and Authorize transactions, including rebill transactions, will decline with the response: "Debit Cards Are Not Accepted".
The ATRI Cascade Profile to use to immediately reattempt new sale transactions that soft-declined on this gateway.
If disabled, transactions will decline with the response : "ACH Transactions Disabled"
If disabled, transactions will decline with the response : "MASTERCARD is not a supported card type."
If disabled, transactions will decline with the response : "VISA is not a supported card type."
If disabled, transactions will decline with the response : "AMEX is not a supported card type."
If disabled, transactions will decline with the response : "DISCOVER is not a supported card type."
The short text description that appears on a customer's credit card statement or bank statement when a transaction is processed through this gateway.
This value can be dynamically added to some auto-responders as the midDescriptor token.
Descriptors can also be set dynamically by campaign product or via Import Order or Import Upsale API calls. See Dynamic Descriptors.
The merchant account number from the gateway. This is optional for all gateways except NMI and Fluid Pay.
The name of the merchant account's processor. This is optional.
The Merchant Category Code (MCC) of the merchant account. This is optional for all gateways except NMI and Fluid Pay.
The acquirer bin number of the merchant account. This is optional for all gateways except NMI and Fluid Pay.
